FAQ

You can always contact us on our contact information page or write to info@peruexperience.com for more options.

You can find all our prices on our trip descriptions page.

Through Paypal or mayor credit cards; Visa, Matercard, Diners, etc. You can also do a bank transfer, please see our payment page for more information

Yes, our payment system is secure and is Verified by Visa, which protects your card against unauthorized transactions.

Yes, but tourist visas are provided upon entrance for 30, 60, 90 or 183 days for most countries (including USA, Canada, Australia, and most European countries) depending on the purpose of your travel. If you are having doubts about visa requirements, please contact the authorities in your home country or the local Peruvian embassy or counsel before making a reservation.

It is very hard to say how much a traveler will be spending in Peru, please see our practical information site for some budget ideas for food and drinks.

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To supplement the information that Peru Experience can provide through our site and our electronic travel guide about Peru, we recommend you to visit Peru’s official tourism site: http://www.peru.info/en/, CIA’s world fact about Peru: http://goo.gl/v7Qz, and Wikipedia’s country description on Peru: http://en.wikipedia.org/wiki/Peru. Please consult your own country’s Ministry of Foreign Affairs for issues regarding your country’s relations with Peru.

Lonely Planet: https://www.lonelyplanet.com/peru Frommers: http://www.frommers.com/destinations/peru Longitude Books: https://www.longitudebooks.com/peru-andes

Yes, Peru is child friendly, and traveling with your children can be a wonderful experience for the entire family. Of course, when traveling with children you should take some precautions regarding health issues, weather conditions, food, accommodations and transport but as long as you prepare your trip well, Peru is a wonderful place for traveling families.

In general it is your decision whether to tip or not, depending on how satisfactory you found the service. Some restaurant and bar bills include a 10% gratuity, while other places do not. Hotel staff generally appreciates tips for helping with luggage, etc. while taxi drivers do not expect to receive tips. Peruvians are normally not big tippers, but tipping can be a good way to show your appreciation to the people serving you and making sure that the money goes straight into the pockets of the people that need it most.

In case of emergency, you should contact both the Ministry of Foreign Affairs in your home country, your insurance company and Peru Experience, which can be contacted on the emergency phone: +51 963-748-762 Morten Bruun Jensen or +51 997-914-233 Carsten Korch.

If you did not find an answer to your question, we hope, you will write us from our contact information site with your question.

The best period for visiting Machu Picchu is between April and October, which are the dry months in the Cusco area. Please note that the Inca Trail closes during the month of February for maintenance; however you can still visit Machu Picchu by train.

Yes, we do make custom made trips, and for this you should contact us from our contact information site.

This largely depends on each individual, but from experience we can say that on average you need three days in the high altitude to acclimatize properly.

On our treks you normally carry only a day pack with your belongings for the day. This will usually include: a warm jacket, rain gear, a snack (we provide), water, lip balm, sun screen, bug repellent, personal medical kit, Swiss Army knife, flashlight and camera.

Duffle bags are the most practical bags to carry your belongings in. For the Inca Trail to Machu Picchu you are allowed a duffle bag with a maximum weight of 20 lbs. that includes your sleeping bag and pad. This will be carried by our porters. On any other treks there is no weight limit but we ask you to be considered and not overload your duffle bag.

Our meals are based on Peruvian cuisine, cooked using fresh natural products of the region with an emphasis on providing a nutritious and well balanced menu. There is always a vegetarian alternative when we have someone requesting it. Let us know in advance if you would like all vegetarian meals. It is important to mention our cooks are very well trained and meals are prepared under strict sanitary conditions.

We normally boil water in the morning, at lunch and in the evening. This is normally enough for hikers to keep their water bottles supplied. In case you need more water in between those times, we recommend you use water purification tablets each time you fill your water bottle from a stream or any non boiled water source. You can buy water purification tablets cheaply in Peru.

Yes, normally your hotel will store bags for you while you are away on a trek. Make sure you get a receipt for what you are leaving behind.

We normally sleep two people in a tent unless you previously reserved a single tent.